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ORDERING IS AS EASY AS 1 , 2 , 3
1. FAX US A DRAWING OF YOUR PROJECT LAYOUT AND MEASUREMENTS OR CALL US WITH YOUR INFORMATION.
2. TALK TO ONE OF OUR SALES STAFF MEMBERS TO DISCUSS ITEMS AND QUANITIES NEEDED TO COMPLETE YOUR PROJECT.
3. PLACE AN ORDER OVER THE PHONE WITH A MASTERCARD OR VISA.
WHY DO WE USE THESE STEPS?
EVERY PROJECT IS DIFFERENT, WE WANT TO MAKE SURE THE RIGHT QUANITIES ARE ORDERED FOR YOUR SPECIFIC PROJECT.
WHEN WILL MY CREDIT CARD BE CHARGED?
YOUR CARD WILL BE CHARGED WHEN YOUR ORDER IS PLACED.
WHAT IF I CHANGE MY MIND AFTER THE ORDER?
IF THE ORDER IS CANCELED BEFORE IT IS SHIPPED, A REFUND WILL BE ISSUED TO YOUR CARD -2% CREDIT CARD FEE.
IF THE ORDER HAS ALREADY BEEN SHIPPED OR AT YOUR LOCATION, A 20% RESTOCKING FEE AND SHIPPING COST BACK TO MANUFACTURER WILL BE DEDUCTED FROM YOUR CREDIT CARD REFUND.
DOES MY ITEMS COME TO TERRACE FENCE COMPANY'S LOCATION FIRST?
NORMALLY NO, UNLESS YOU HAVE ARRANGED PICK UP AT OUR FACILLITY, YOU ORDER WILL GO DIRECTLY FROM THE MANUFACTURER TO YOU.
HOW LONG WILL IT TAKE TO GET MY ORDER?
DEPENDING ON THE SEASON, SPRING & SUMMER BEING THE BUSIEST, MOST ORDERS ARRIVE TO YOU WITHIN 2-4 WEEKS. BUT THIS TIME FRAME WILL VARY THROUGH OUT THE YEAR.
WHY DO I HAVE TO PAY SALES TAX?
LEGALLY, IF YOU PURCHASE ITEMS OFF THE INTERNET, YOU ARE LIABLE FOR SALES TAX IN YOUR STATE. JUST LIKE WHEN YOU BUY A CAR FROM OUT OF STATE, WHEN YOU GET YOUR LICENSE PLATES, YOU PAY THE SALES TAX THEN. SOME OF THE STATES LISTED ON OUR "SALES TAX INFO SECTION" REQUIRE THE SALES TAX NOW.
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
ALL YOU NEED TO DO IS CALL US!! 1-800-333-2518. WE WILL CONTACT THE MANUFACTURER AND TRACK YOUR ORDER FOR YOU.
CAN I CALL THE MANUFACTURER TO VERIFY TERRACE FENCE HAS PLACED MY ORDER?
MANUFACTURERS NORMALLY WILL TALK TO ONLY DEALERS, BUT IF YOU WOULD LIKE TO CALL THEM DIRECTLY, WE CAN GIVE YOU NAMES AND PHONE NUMBERS YOU CAN CALL. WE UNDERSTAND THAT A LARGE DOLLOR AMOUNT PURCHASE VIA THE INTERNET WITH A COMPANY YOU MAY OF NEVER HEARD OF BEFORE CAN BE SCARY. WE WILL DO WHAT EVER IT TAKES TO MAKE YOUR PURCHASE EXPERIENCE AN EASY AND CONFIDENT EXPERIENCE.
WHAT IF I DON'T HAVE A CREDIT CARD?
NO PROBLEM, WE DO EXCEPT MONEY ORDERS OR CASHIER CHECKS. YOUR ORDER WILL BE PLACED WITH THE MANUFACTURER THE DAY WE RECEIVE THE FUNDS.
WILL I GET A CONFIRMATION?
IF YOU WOULD LIKE AN ORDER CONFIRMATION E-MAILED TO YOU, JUST LET OUR SALES STAFF KNOW. WE WILL E-MAIL ONE TO YOU THE DAY THE ORDER IS PLACED.
WHAT IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CALL?
MAKE A NOTE ON THE TRUCK DRIVERS DELIVERY TICKET FIRST. THEN CALL US HERE 1-800-333-2518. WE WILL CONTACT THE MANUFACTURER.
HOW CAN YOU SELL BUFFTECH AND SPECRAIL ITEMS SO CHEAP?
CHECK OUT OUR "TERRACE FENCE HISTORY" SECTION TO FIND OUT HOW.
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